Why has my post not been approved?
If your post has been declined, or has not been approved, it is likely that it doesn’t meet our community rules. However, posts may also not be approved due to Admin time constraints or if, from our experience moderating this specific community, we believe the post may need to be carefully moderated and at that point we may not have the capacity to do this fully.
Why has my post has been declined without any feedback?
Declined posts should all have feedback attached. At the very least, the Admin team will have ticked a checkbox to explain which rule the post has breached.
It is apparent that not all members are able to see this feedback, particularly where the posts have been anonymous. If you cannot see the feedback, please read this FAQ section and if you are still unsure, contact Admin at FB@counsellors-staffroom.co.uk.
Why has my post been declined due to client confidentiality? I haven’t mentioned any details about the client.
Our rules around client confidentiality are intentionally strict. Even mentioning a client in relation to your question or comment is almost always against our client confidentiality rule. We are conscious that information about a client can inadvertently be shared over a number of posts and comments - while each individual post/comment may not seem to pose a risk, collectively they may and as an Admin team we are unable to keep abreast of every comment and post to manage this risk.
Our client confidentiality rule applies to potential clients for referral posts. Please state the requirements of the therapist in a referral post, not details about the client.
Please note, posting anonymously would still lead to posts being declined if they do not meet this criteria.
Examples of posts that are not permitted, and alternative wording:
Example 1
I have a client who is looking for relationship therapy, can anyone recommend a therapist in Sheffield?
Approved wording could be:
Are there any relationship therapists with current availability in Sheffield?
Example 2
I am working with someone who is experiencing difficulty sleeping, can anyone recommend any resources for this?
Approved wording could be:
Does anyone have any good resources for sleep hygiene that they can recommend please?
I have permission from my client/the potential client to share minimal details in order to find an appropriate therapist, why has my post been declined?
We have taken the view that those outside the group cannot provide meaningful consent for anything to be shared in this group. It is also not necessary because potential referrals can be framed in terms of therapist requirements.
I have posted about a family member, not a client, why has my post been declined?
Rule 5 asks that you do not share personal or sensitive information about non-members. If you would like to post about a personal situation please only share minimal information and use the ‘post anonymously’ function.
Before posting we suggest you reread your post and take out all the information that is not necessary to get the support you need.
A member has been very rude to me in the comments section of my post, why have you not taken action?
If a member alerts us to an issue with a post or comment via email at fb@counsellors-staffroom.co.uk or through the ‘report post/comment’ function on Facebook, we will make a decision on appropriate action depending on the situation. Our first response is usually to remind the group of our values and, if appropriate, explain that the situation is impacting the experience of members.
A member has added a very unhelpful response to my post, why have you not taken action?
Receiving unhelpful responses, or responses that are not what you are expecting, is always a risk that we take when we post on social media and is something that would be very difficult to moderate. What is helpful to one person may be unhelpful to another. If a response is clearly inappropriate and we spot it, or it is reported to us, we take note and will usually choose to remind the group of our values and that comments on the post may be impacting the experience of members. We may take other action, depending on our judgement of the situation.
Why have you removed my post? I didn’t not ask for it to be removed.
We try to avoid removing posts but may do when we feel the comments/interactions are impacting the experience of members of our community. This may be due to the nature of the topic, member conflict, many comments going against our group rules etc.
In addition, for the self-care of the team, we may remove posts that we do not feel able to moderate or are personally too difficult to moderate. As much as we do not wish to disappoint members, we have to look after our own mental health. In most circumstances we would message the member who has posted if we have removed their post, so please check your Facebook messenger messages in this situation.